Online flower ordering system Essay Example | Topics and Well Written Essays - 2500 words

Online flower ordering system - Essay Example Our vision is to become the leading florist in the locality. We seek to be the most sought after company amongst the local people for delivering flowers reliably. We value the satisfaction of our customers and aim at being part of their memorable moments in life. Our mission is to be a company whose delivery services the local people can reach and use easily and be satisfied with. We seek to provide a good quality, easily accessible, highly reliable, fresh flowers delivery solution to the local people. Our company has successfully been providing flower delivery services to the local area people. The people can place orders in two ways. They can choose to come directly to the shop, check the rates, personally select the flowers and make the payment in advance, provide the recipient’s address, set delivery date and time and thus place a delivery order. They can also choose the flowers and place a delivery order over the phone. The payment can be made through a credit card or by hand. In case of credit card the required details are provided to the sales representative along with the recipient’s address. In case of opting to pay by hand by a customer on phone, the representative of the shop notes down the address of the customer, and then collects the payment from the customer from his doorstep. Since, use of Internet has increased enormously in the area; therefore, it was thought of to make the delivery service of the company accessible over the Internet as well. Currently there is no other company that offers such an online facility, so our company would be the pioneer in introducing the idea in the area. This would contribute in not only increasing the number of satisfied customers but also raise the company’s revenue. Additionally, in case of any renowned event approaching and some special flowers have been arranged for the event, advertisements can be spread easily over the Internet through the customer’s email addresses. The complete setup for delivering flowers is already in place. So incorporating an online sales end would not affect the overall system structure and process. 3. Department and Structure The company runs a completely working flower delivery system. The overall organization comprises of four departments; Figure 1 Organization Structure Sal es: Handles the placement of orders and receipt of payments. Production: Handles for arranging the required flowers. In case, some particular flowers are not in stock, the department can also purchase the requested flowers. Finance: Handles the purchase and investment on flowers, the revenue acquired per day, the fuel consumption and employees pays. Delivery: Handles the delivery of flowers to relevant recipients. It deals with the personnel, their conveyance and routes issues. Every department has a manager who handles the overall working of the related department. The online system shall be introduced as part of the existing sales department. The online system would serve as an additional means of gathering customers through online placement of orders. 4. SWOT Analysis Strengths: Well defined divisions of the departmental activities. Easy incorporation to the existing setup of the organization. Weaknesses: Training of the sales staff would be required to use the web interface. Har dware and software would be required to run the website and access it. Investment would be required for website development and hosting. Opportunities: Absence of a similar online flower delivery service in the

ACD-IP PBX Request for Proposal (RFP) Research Paper

ACD-IP PBX Request for Proposal (RFP) - Research Paper Example This paper will focus on comparison and assessment of different vendors for IP PBX. It will focus on the requirements of the organization. PBX is a VoIP phone system that is used to manage communications and phone calls. There are many SIP phones which have been connected and working together to achieve the desired results. It is a private branch exchange that is used to switch private calls between different VoIP (Voice over Internet Protocol) users that are using local lines. The users are allowed to share a certain number of external phone lines. It also has the possibility of switching calls between a VoIP users and a local user who is using local telephone lines. It can also switch two users who are using traditional lines to communicate. It does this switching in the same manner that a conventional PBX would have done. In a PBX, there would be a need to have several networks that would be used to handle voice and data communications. One of the advantages of using IP PBX is that it does not have to have different networks in order to handle voice and data communications. With IP PBX, there is converged data and voice networks. It means that it is possible to have internet access and at the same time have someone using VoIP using one line. With the use of IP PBX, there is reduced operation costs and decreased cost of maintenance. The IP PBX is owned by the enterprise. There are SIP phones, an IP PBX server, and a VoIP Gateway. In this case, the VoIP Gateway is optional. The IP PBX is the same as that of Proxy Server. The SIP clients can either be soft telephones to hardware based phones. These phones will be used in the entire process and will have the required aspects that will be used in the communication. The SIP clients will have to be registered with IP PBX server. When they want to make a call, they will have to establish a connection with the IP PBX server. The IP PBX